Chiaki is a dynamic leader at Accenture Song Japan, currently serving as Insurance Industry Lead, Head of Business Operations, and Talent Management Lead, which is considered COO and CHRO. She is an essential pillar that supports both the front and back business of Song. While creating business innovation in the industry, she empowers creating a safe and diverse environment for all employees to work – because she knows that sustainable business growth is all about focusing on the ‘people’. In the insurance industry, where investments in CX and design are traditionally lower compared to other industries, she boldly initiated Design-led Experience Reinvention. While developing new businesses, she also fosters team members growth through career counseling and provides an emotionally safe workplace. Her contributions have inspired not only her colleagues within the firm but also people across the consulting and financial industry, and as a role model, she raises the bar.